SAN FRANCISCO, April 5, 2016 /PRNewswire/ -- Talkdesk, the world's leading cloud-based call center software provider, offered a glimpse into the outstanding speaker list for their customer experience summit, Opentalk, on May 17th at The Village in San Francisco. Opentalk will host speakers and attendees from organizations at the forefront of the real-time revolution in customer communication.
Among the speakers announced is Nick Mehta, CEO of Gainsight, the leading Customer Success Management solution. He will be joined by Emmanuelle Skala, who places customer advocacy at the core of marketing and sales efforts as Vice President of Sales at Influitive. Also on stage will be Eric Burdullis, Director of Customer Experience at the high growth startup, Lyft. Talkdesk investors Jason Lemkin and Josh Stein will speak as well. Lemkin is the Founder and CEO of SaaStr and a noted B2B advisor. Stein is a Partner at DFJ and a serial investor.
"We are thrilled about the speaker list for Opentalk," said Talkdesk Founder and CEO Tiago Paiva. "We have brought together an outstanding collection of innovators in the customer experience space. Their insights will form the backbone of this groundbreaking summit."
Opentalk has been carefully design to facilitate conversations on the implications and trajectory of the revolution in customer communication. The relationship between companies and their customers has changed. It's time for companies to adapt their strategies to meet the expectations of the modern consumer.
"What it means to be a customer-centric company today isn't the same as it was yesterday. Staying relevant in the modern marketplace requires a new approach to interacting with your customers," said Paiva. "Opentalk invites industry leaders to share insights and compare notes on the future of the customer experience."
Opentalk will be one amazing day filled with an expansive content lineup and a focus on the attendee experience. The abovementioned speakers and many other innovators in this field will speak on a variety of topics, including the ROI of investing in your customers to what CX can learn from UX to Twitter as a service strategy. In addition to talks and panels with renowned speakers from innovative companies, Opentalk will offer a curated networking opportunity for like-minded business people.
Storm Ventures, DFJ, SVB and 500 Startups have announced early sponsorship of Opentalk. Other sponsorship and branding opportunities remain available for this event.
"Talkdesk's mission has always been to advance a radically customer-centric agenda in the SaaS space," said Paiva. "Opentalk is just one more step we are taking to promote this movement."
Talkdesk is headquartered in San Francisco and has a satellite office in Lisbon, Portugal.
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, real-time conversations with customers.