AUSTIN, Texas, March 9, 2016 /PRNewswire/ -- At Upland Software, Inc. (Nasdaq: UPLD), customer success is our driving passion. Working hand-in-hand with our customers, our teams help ensure products deliver maximum benefit to businesses. Leading Upland's advocacy for amazing outcomes, Stephen Fulkerson, Vice President of Customer Success, will share his experience and expertise at Totango's Customer Success Summit in San Francisco, CA March 21st through 22nd.
"Goal-driven strategies are essential to providing an impactful experience to customers," said Fulkerson. "Exceptional customer success teams become trusted advisors. It's up to service providers to develop prismatic relationships by analyzing customers' experiences through data, and engaging them on a human level to validate and verify perceptions or realities. The day a customer is simplified to a data point is the end of a true customer success."
Upland Software is committed to helping customers achieve amazing outcomes. Offering a family of best in class project and IT financial management, workflow automation, and digital engagement solutions, Upland strives to deliver extraordinary user experiences, proven ROI, customer-driven innovation, and transparency in all of our interactions.
"Good customer service is all about encouraging engagement by driving proven value," said Kaiser Mulla-Feroze, chief marketing officer at Totango. "The most successful software-as-a-service companies keep their fingers on the pulse of their customer experience throughout the lifecycle. In organizing the Customer Success Summit, we hoped to bring industry experts and innovators together to facilitate collective learning to move the industry forward."
Produced by Totango, the annual Customer Success Summit draws professionals from across industries to come together to explore innovations in improving the customer experience. In its fourth year, attendees include CEOs, industry analysts, venture capitalists, customer success executives, and professionals.
To learn more about Upland's commitment to customer success, visit: http://uplandsoftware.com/services-overview/
About Upland Software
Upland Software (Nasdaq: UPLD) is a leading provider of cloud-based Enterprise Work Management software. Our family of applications enables users to manage their projects, professional workforce and IT investments, automate document-intensive business processes and effectively engage with their customers, prospects and community via the web and mobile technologies. With more than 1,600 customers and over 225,000 users around the world, Upland Software solutions help customers run their operations smoothly, adapt to change quickly, and achieve better results every day. To learn more, visit www.uplandsoftware.com.
About Totango
Totango is the leader in customer success management. The company helps SaaS and subscription businesses take a data-driven approach to reducing churn, driving customer adoption and advocacy, and maximizing lifetime revenue. Totango monitors customer behavior -- along with data from CRM, billing, and other enterprise systems -- to generate insights on customer health and engagement. The company's platform combines big data analytics with powerful segmentation and predictive tools to help companies pinpoint at-risk customers, spot upsell opportunities, and then manage communications with customers to drive productivity and scale for customer success teams. To learn more about Totango, visit: www.totango.com
Media Contact:
Leslie Canter
Upland Software
512.960.1028
media@uplandsoftware.com
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SOURCE Upland Software, Inc.