FullStory clients can now easily extend powerful DXI data and insights into new workflows, applications, and channels to speed alignment and action -- and grow DXI expertise via the new FullStory Community
ATLANTA, Oct. 4, 2022 /PRNewswire/ -- Spark, The DXI Conference -- FullStory, the leader in digital experience intelligence (DXI), today unveiled a full range of technology features and resources that help companies get more value out of DXI data by bringing it to more teams and roles across the organization. These innovations, including the FullStory Community launched today, deepen and extend FullStory's powerful DXI insights to new areas including data science, sales, marketing, and customer support. Now cross-functional teams can make better, faster decisions together based on a robust understanding of 'what' customers are doing and 'why' in order to drive digital growth and transformation.
"Some of the most innovative digital experiences and products in the world are built by technical teams who rely on FullStory every day to understand and empathize with their users," said Scott Voigt, CEO of FullStory. "But DXI isn't just for product, analytics, or UX pros. DX data can and should unlock value across the entire organization. We've been working hard over the past year to add features, functionality, and a brand new community to do just that -- expand the power of the FullStory platform to solve new challenges with our DXI data."
"FullStory has changed the way we work. We've gotten so much value out of the tool across teams, from our Business Intelligence team using Data Export to enrich their data models, to being able to quantify the impact of pain points on our site, to facilitating communication between customer support and product," said Matthew LeGare, Vice President of Digital, Younique Products, a $1 billion beauty brand. "It's been a game-changer and we love it."
DXI for All @ Spark: Technology Innovation
FullStory's unique approach blends autocapture plus instrumentation to deliver quantitative and qualitative insights that address key challenges, opportunities, and 'unknown unknowns' in digital experiences. FullStory has continuously delivered new DXI innovations and ecosystem enhancements over the past year, and today launched FullStory's embedded session replay for Qualtrics to let joint customers quickly understand and take action on pressing digital experience issues surfaced from direct customer feedback.
FullStory is the first and only DXI platform to provide companies with a complete, retroactive, and indexed dataset of their customers' digital behavioral signals across web and mobile. This foundational DX data can be easily integrated and extended to eliminate silos and enrich existing workflows and insights. Today, FullStory introduced a slate of new product features that help teams across the organization understand the holistic customer journey:
DXI for All @ Spark: The FullStory Community Launch
The FullStory Community brings together DXI enthusiasts around the globe to create the next generation of digital experiences together. Now, leaders and practitioners can collaborate and solve challenges together and easily discover FullStory tips, tricks, and best practices. Skill-building discussions and events equip members to perfect their craft alongside other DXI experts.
The community is open to all FullStory users at community.fullstory.com and provides access to:
"DXI is a catalyst for customer-centric, organization-wide innovation," said Darlene Miranda, VP, Product Management, UX Design and Research, DailyPay. "For a company like DailyPay, which puts users at the center of everything we do, FullStory's products provide a connected ecosystem that drives even better customer intimacy and service. The FullStory Community also allows our teams to tap the expertise of FullStory and DXI leaders, and continues year-round the connections and collaboration fostered at Spark to deliver digital experiences that stand out for our customers and partners."
DXI enthusiasts without a FullStory login can sign up for a free account here to gain access to the community.
About FullStory
FullStory's digital experience intelligence platform enables businesses to continuously improve their digital customer experience across sites and apps. The platform proactively surfaces actionable insights from billions of data points, helping thousands of companies, including Fortune 100 companies and the world's most innovative consumer brands, make evidence-based digital improvements that reduce costs and reclaim revenue. The company is headquartered in Atlanta and privately held with backing from Permira, Kleiner Perkins, GV, Stripes, Dell Technologies Capital, Salesforce Ventures, and Glynn Capital. For more information, visit fullstory.com.
CONTACT: Emily Brady, emily@bradypr.com
SOURCE FullStory