COLORADO SPRINGS, Colo., June 8, 2017 /PRNewswire/ -- The International Customer Management Institute (ICMI) announces new headline speakers for its upcoming event, ICMI Contact Center Demo, taking place September 25-27, 2017 in Las Vegas, NV. Jim Knight, author and former head of training at Hard Rock and John Rossman, author and former Amazon Executive. ICMI Demo will also feature new contact center tours, networking opportunities and presentations. To learn more about ICMI Contact Center Demo 2017, please visit: icmi.com/Contact-Center-Demo-Conference
"We are proven thought leaders in the call center industry and continue to provide forward thinking content at our events in order to offer our attendees the best experience possible," said Patty Caron, event director, ICMI. "We want to create an environment that is conducive to education and networking, while also creating a fun and exciting experience, and the rollout of our new 2017 conference program does just that."
Meet the Keynotes:
Jim Knight, author and former head of training at Hard Rock, presenting, Culture That Rocks!: Jim Knight has put his experience and creativity to work to develop cutting-edge training concepts. During his time with the Hard Rock brand, his team won many awards for their excellent work, including Brandon Hall's Gold Best in Class Award for their "Service Recovery" e-learning course. Knight was also recognized by Training Magazine as representing one of the Top 125 training companies in the world, out of all industries and businesses.
Knight's presentation, Culture That Rocks!, will explain the obstacles faced and the action necessary to build an awesome team culture. Knight will focus on departments tasked with revolutionizing the corporate culture of their organization.
John Rossman, author and former Amazon Executive, presenting, Becoming Obsessed with the Customer: Rossman has more than 28 years of technology strategy, design implementation and operating experience. In his presentation, Becoming Obsessed with the Customer, Rossman will pull from his experience with Amazon, a legendary customer service company, to help attendees improve the customer experience. Rossman will reveal Amazon's "holy trinity" for customers and demonstrate how customers can become your best salespeople.
To learn more about the ICMI Demo headline presenters, please visit: icmi.com/ccdemokeynotes
The conference program features six learning tracks that cover vital foundational topics as well as customer service trends and strategies. The 2017 learning tracks include:
To learn more about the 2017 Conference Tracks, please visit: icmi.com/ccdemosessions
Register before June 31 and save $300
To register for ICMI Contact Center Demo, please visit: secure.icmi.com/demo/2017/registrations/Attendee
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About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM.
SOURCE The International Customer Management Institute (ICMI)