COLORADO SPRINGS, Colo., March 6, 2017 /PRNewswire/ -- The International Customer Management Institute (ICMI) today announced the finalists of its annual Global Contact Center Awards. The ICMI Global Contact Center Awards program is dedicated to recognizing companies and individuals that honor leadership, vision, innovation and strategic accomplishments within the customer service industry. Award winners will be announced and celebrated during the fifth annual ICMI Global Contact Center Awards Party on May 23, held in conjunction with the 2017 ICMI Contact Center Expo & Conference, taking place May 22-25 in Orlando, Fl.
To learn more about ICMI Contact Center Expo & Conference and the Global Contact Center Awards, please visit: icmi.com/Contact-Center-Expo-Conference
"The Global Contact Center Awards give us an opportunity to recognize and celebrate the inspiring stories and true innovators within the customer service industry," said Justin Robbins, Head of Award Judges and Content Director, ICMI. "It is great to see individuals and companies continue to push the envelope and reinvent business practices for the benefit of their organizations and to ultimately enhance the customer experience."
The ICMI Global Contact Center Awards Program is the most comprehensive awards program committed to the customer service industry – serving the ICMI community for more than 12 years. This year's finalists were reviewed and chosen by a panel of carefully selected judges, which included more than 45 industry thought leaders.
"As someone who has judged multiple industry awards programs, and has witnessed the behind-the-scenes process of evaluating entries, I can confidently say that the ICMI Global Contact Center Awards program is by far the most credible awards program in the industry," said Chuck Browne, Sr. Manager of Customer Care, Vivint Smart Home; Global Contact Center Awards Judge.
This year's ICMI Global Contact Center Awards Finalists are:
Best Small Contact Center
Best Medium Contact Center:
Best Large Contact Center
Best Strategic Value to the Organization
Best QA/Customer Experience Program
Best Use of Technology
Best Contact Center Culture
Best Philanthropy Program
Best Social Media Customer Care
Best Chat Support
Most Improved Contact Center
Best Contact Center Agent
Best Contact Center Supervisor
Best Contact Center Manager
Best Outsourcing Provider
Best New Technology Solution
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About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM.
SOURCE International Customer Management Institute (ICMI)