NEW YORK, Feb. 19, 2016 /PRNewswire/ -- We live in a world where customers are king and convenience is their queen. Customers have more channels and choices than ever before, which means today's organizations need to move beyond customer prioritization and into the prediction. IQPC'S 17th Call Center Week Conference + Expo this June 27 – July 1 in Las Vegas is the no. 1 customer-care event for attendees to source the tools to deliver on the kind of service that drives loyalty.
"For a brand to truly differentiate by leveraging customer experience, an effortless experience has to be at its foundation. Customer experience has shifted its end goal from personalizing to predicting customer needs," said Lisa Schulman, Call Center Week's Executive Program Director.
For 17 years, Call Center Week welcomes more than 2,000 customer care professionals, 200 sponsors and exhibitors and 125 speakers who participate in a host of networking sessions, track streams, demo drives and site tours. The conference agenda, and its suite of visionary keynotes, will inspire attendees as they shift the focus from "Business-to-Consumer" to "Customer-to-Business." Notable keynotes include:
Chip Conley, Global Head of Hospitality & Strategy, AirBnB
Julie Hamilton, Global Chief Customer & Commercial Leadership Officer, The Coca-Cola Company
Robert Taylor, SVP & Chief Customer Officer, Samsung SDS America
Martin Hand, Chief Customer Officer, St. Jude Children's Research Hospital
Christopher B. Smith, Executive Vice President & Head of Global Operations, MetLife
The 2016 Call Center Week program has new features such as: eight new track themes including an Executive Leadership Lab, Human Capital Management, Digital Customer Service Execution, and more; three technology pavilions in the expo hall featuring exclusive Q&A sessions, product demos and presentations; moderated lunch & learn sessions personalized by industry to connect attendees with like-minded peers; and an upgraded contact center site tour at Zappos.
Call Center Week is the #1 customer care event in the world that presents a brand new event delivering crucial discussions in an electrifying atmosphere. This year, we are excited to be celebrating 17 years of Customer Service Experience Transformation.
Contact: Gahwui Kim
IQPC's Call Center Week