LONG BEACH, Calif., May 13, 2016 /PRNewswire/ -- The International Customer Management Institute (ICMI) wrapped up its 2016 Contact Center Expo & Conference, which took place this week in Long Beach, Calif. The event welcomed more than 1,500 onsite, with a full program dedicated to the education, training and career development of contact center management professionals. This year's conference provided more than 60 thought-provoking educational sessions led by expert speakers, plus 70 companies exhibiting the industry's latest tools and technologies. For more information about the event and to learn about ICMI's upcoming conferences, visit: icmi.com.
Highlights from the 2016 Contact Center Expo & Conference included:
"We could not be more proud of the content included in this year's program," said Patty Caron, Event Director. "The conference combined exclusive training by expert speakers with a showcase of the industry's hottest solutions. In line with ICMI's forward thinking, the 2016 Contact Center Expo & Conference gave attendees a glimpse into the future of customer management and sparked new ideas and tools to remain successful through industry transitions."
ICMI's next conference dates and venues include:
2016 ICMI Contact Center Demo & Conference - October 25-27, 2016, Dallas, TX
Registration is now open - register before June 3 and save $500 on your conference pass.
2017 ICMI Contact Center Expo & Conference – May 22-25, 2017, Orlando, FL
About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company.
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SOURCE International Customer Management Institute (ICMI)