CLEVELAND, May 11, 2016 /PRNewswire/ -- The DiJulius Group announces America's #1 Customer Service conference, the Secret Service Summit (http://www.secretservicesummit.com), which helps best-in-class leaders learn new strategies and readily implementable plans to evolve and create their own customer service revolutions. The 2016 Secret Service Summit will take place September 29-30, 2016, at the Cleveland Convention Center in Cleveland, Ohio.
To register and save, visit: www.secretservicesummit.com/register
"If we could shut down our global network of 3,000 + franchised units for two days and send them to the SSS, we would. Every stakeholder in your business will benefit!" says Chuck Runyon, CEO of Anytime Fitness (https://www.anytimefitness.com/).
This year's speaker lineup is the best compilation of customer experience experts, motivational speakers, and brand executives The DiJulius Group has ever put together. For more information on our speakers, go to http://secretservicesummit.com/speakers/. Join Verne Harnish, Sally Hogshead, John DiJulius, David Horsager, Captain Charlie Plumb and more at the premier #cx #custserv event of 2016.
Founded upon the Secret Service methodology (https://www.thedijuliusgroup.com/innovations/) by renowned author and The DiJulius Group president John DiJulius, the Secret Service Summit has attracted leaders from brands already committed to exceptional service like Starbucks, The Ritz-Carlton, Zappos, Nestle, Lexus, and Nordstrom.
"Today it is not enough to offer quality products and services. You have to be the brand your customers cannot live without. They should not be able to fathom business without you. You do that by offering expertise and building an emotional connection by providing a positive Experience on EVERY interaction, whether it is face-to-face, click-to-click, or ear-to-ear," says John DiJulius, President of The DiJulius Group.
About The DiJulius Group
The DiJulius Group (http://www.thedijuliusgroup.com), headquartered in Cleveland, Ohio, is the leading authority on world-class customer experience training and consulting. The DiJulius Group's relentless mission is to help your organization change the world by creating a customer service revolution.
About John DiJulius
John DiJulius, president, The DiJulius Group, is a keynote speaker, international customer experience consultant, and best-selling author. John's #1 hit on Amazon, The Customer Service Revolution, was published in January 2015. John isn't just talking about the customer experience, he lives it, as a successful entrepreneur of the upscale John Robert's Spa, located throughout Cleveland, and repeatedly named one of the top 20 salons in America.
To learn more about The DiJulius Group or the Secret Service Summit, contact David Wagner, David@thedijuliusgroup.com, or call 440-443-0022.
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SOURCE The DiJulius Group
