AMELIA ISLAND, Fla., Aug. 27, 2018 /PRNewswire/ -- Astea International Inc., a leading global provider of field service management and mobility solutions, today announced the launch of its new corporate website, which can experienced by visiting Astea.com. The announcement comes from the Field Service Amelia Island conference taking place August 27 - 29 at the Ritz-Carlton Amelia Island. As a conference sponsor, Astea will be performing live demonstrations at Booth #2 of Alliance™ Enterprise™, the newest version of its award-winning field service management and mobility platform.
"We are excited to unveil our new website and our new software version release at one of North America's most popular field service events," said David F. Giannetto, chief operating officer at Astea International. "Alliance Enterprise will be the most transformative software version release to date for our flagship service lifecycle management platform. Our customers, who represent some of the world's best service-driven companies, will leverage Alliance Enterprise to help them win the global talent war, seamlessly incorporate third party and contingent workers, and deliver actionable business intelligence to every stakeholder in the service ecosystem."
Alliance Enterprise offers a completely revamped user interface designed to improve usability and streamline workflows, as well as delivering innovative capabilities to help service organizations increase profitability and provide outstanding customer experiences that differentiate them in the market. The platform will also enable Just-in-Time Service™ by integrating with the most popular carriers to coordinate parts delivery dates with technician arrival dates.
"The launch of our new website and our new software version release aligned perfectly to allow us to showcase them both at Field Service Amelia Island," said Emily Hackman, director of global marketing at Astea International. "With the rapid pace of technology advancement, service professionals need a convenient method for keeping a pulse on all the latest trends. The new website proudly offers educational resources for the global field service community, including videos, infographics, industry research reports, on-demand webinars and interactive ROI calculators. Both our new corporate website and our new software release embody the evolution of our brand to better reflect the innate spirit of innovation that Astea has always possessed as a service management industry leader for nearly 40 years."
At Field Service Amelia Island, Astea will be joined by its augmented reality and visual intelligence partner, XOi Technologies. The Alliance Enterprise and XOi's Vision™ platforms are integrated to help service organizations validate the quality and consistency of field service work, streamline information sharing and training, and increase mobile workforce efficiency through technology built for technicians to capture and leverage visual intelligence in the field. Attendees can view demonstrations of the integrated field service management and visual intelligence solution at Booth #2. Additionally, Chief Operating Officer David F. Giannetto will be co-hosting a roundtable discussion on "Making Digital Transformation Real" with an Astea client, Scientific Games Corporation, on August 28.
About Astea International
Astea International is a global leader in field service and mobile workforce management, including all the cornerstones of full service lifecycle management: customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea technology helps the world's best service-driven companies generate higher profit while properly balancing customer satisfaction and service levels through proactive communication that creates a seamless, consistent and highly personalized experience at every customer relationship touch point. Astea's solutions unify processes, people, parts, and information to focus the entire organization on the creation of sustainable value in highly competitive, global markets.
www.astea.com. Service Smart. Enterprise Proven.
© 2018 Astea International Inc. Astea, Astea Alliance, and Alliance Enterprise are trademarks of Astea International Inc.
About XOi Technologies
XOi's Vision™ platform uses workflow automation, NLP, computer vision, and machine learning to streamline documentation of service calls, facilitate real time remote support, intelligently archive and resurface service content, and improve customer transparency from the frontlines of field service. We empower our field service customers to effectively put their best tech on every site, which speeds resolution of issues, reduces cost and increases sell- through of recommended maintenance and upgrades. XOi customers typically see a 35% increase in tickets closed per technician, a 24% increase in the revenue value per ticket, and a significant reduction in expensive second truck rolls.
SOURCE Astea International Inc.