NEW YORK, May 16, 2018 /PRNewswire/ -- Fourth, provider of a leading hospitality operations platform, announced today that it will unveil a new suite of analytics tools at the annual National Restaurant Association Show 2018, including Sentiment Analytics, People Analytics, POS Analytics and 3rd Party Analytics.
From customer satisfaction to employee performance, these next-generation, fully mobile tools bring built-in demand forecasting and data from labor, purchase to pay and inventory together in one platform. This new suite of analytics brings much-needed clarity and understanding to hospitality operations by bringing data to life and shows how data correlates to one another.
Fourth's proprietary methods will now provide restaurant and hotel operators with first-of-its-kind forecasting, scoring and reporting tools. Operators get highly configurable dashboards, which provide comprehensive, balanced reports of real-time customer sentiment with back-of-house and front-of- house data.
"Being able to understand the customers' experience from the moment they walk in the door, and how that correlated with your inventory and scheduling is hugely powerful," said Christian Berthelsen, Chief Technology Officer at Fourth. "Seeing customer reviews in context to employee performance and back of house operations in one dashboard enables restaurant operators truly understand what's happening in the operation and make better decisions to improve profitability and customer satisfaction."
Fourth's suite of analytics tools are as follows:
"To date, hospitality operators have been using multiple data aggregators to get a better understanding of how their businesses are performing," said James England, SVP of Strategic Partnerships for Fourth. "Knowing how fragmented this process has been for operators, our suite will enable them to fill a massive current void in operational analysis."
In addition to these new analytical tools, Fourth offers a fully-integrated, complete back-office platform that covers workforce management, purchase-to-pay, inventory management, recipe and menu engineering, and advanced analytics. The platform is built solely to meet the distinct and complex requirements of the hospitality sector, with the depth of functionality needed to drive efficiencies. Its open architecture allows simple yet robust integration with other technologies.
For additional industry insight from Fourth, please visit Fourth at https://www.fourth.com/en-us.
Established in 1999 by restaurant and hospitality entrepreneurs Derek and Edwina Lilley, Fourth was conceived "by hospitality professionals for hospitality professionals." Fourth offers a complete hospitality operations platform for purchase-to-pay & inventory and workforce management, underpinned by smart analytics and collaboration tools, enabling customers to optimize profits, enhance guest satisfaction and scale profitably. Its 1,100 customers in 60 countries include many of the world's most famous hospitality brands. To learn more, please visit www.fourth.com/en-us.