News Releases

Nearly 20 Finalists Selected for 2016 HDI Industry Awards
Winners to be announced during the HDI Conference & Expo, April 12-15

COLORADO SPRINGS, Colo., March, 22, 2016 /PRNewswire/ -- HDI, the first membership association and certification body created for the technical support industry, today announced finalists for a series of prestigious industry awards. Each year, HDI recognizes individuals, teams and organizations that have enhanced the image of the technical support industry by achieving and maintaining the highest standards of quality and customer satisfaction. The HDI award winners will be announced at the HDI 2016 Conference & Expo, taking place April 12-15 at the Rosen Shingle Creek in Orlando. For more information visit:

HDI (PRNewsFoto/HDI)

Each award was reviewed by a specific panel of distinguished and expert judges tasked with selecting the industry's top team, manager, analyst, desktop support technician, and local chapter officer. This year's judging panels carefully reviewed more than 350 submissions for five award categories, ultimately selecting nearly 20 deserving finalists for the awards.

"We want to congratulate all HDI award finalists for their commitment to excellence, efficiency, and elevating the customer experience," says Leslie Cook, HDI's director of membership. "HDI's awards are renowned throughout the industry as one of the best ways to recognize and reward professional achievement, and our judges don't take their selection responsibility lightly. They'll have much to deliberate this year with a number of worthy finalists."

The 2016 finalists selected for each category are:

HDI Team Excellence Award*
- DaVita- Infinite Campus
- TECO Energy Inc.

HDI Manager of the Year*
- Marie DiRuzza, Worcester Polytechnic Institute
- Shanna Gilberg, Boston College
- Michael Little, Nationwide Children's Hospital

HDI Analyst of the Year*
- Western Region – HDI San Francisco Bay Area Local Chapter
  Jose Falcon, Wilson Sonsini Goodrich & Rosati
- Midwest Region – HDI Mid-Ohio Local Chapter
  Zach Morris, The Ohio State University Wexner Medical Center
- Central Region – HDI Austin Local Chapter
  Siobhan Tate, Charles Schwab
- Northeast Region – HDI Philadelphia Local Chapter
  Anthony Kourkounakis, DaVita
- Southeast Region – HDI Music City Local Chapter
  Caitlin Jones, UL Workplace Health and Safety

HDI Desktop Support Technician of the Year*
- Western Region – HDI Salt Lake City Local Chapter
  Kirk Barlow, Weber State University/Support Operations
- Midwest Region – HDI Mid-Ohio Local Chapter
  Ryan Burkett, Safelite Group
- Central Region – HDI Regina Local Chapter
  Nathan Koshman, eHealth Saskatchewan
- Northeast Region – HDI Connecticut Local Chapter
  Nicole Sladick, The Hartford
- Southeast Region – HDI Music City Local Chapter
  Donnie Gordon, LifeWay Christian Resources

HDI Local Chapter Officer of the Year
- Jane Leahy, HDI Nebraska Local Chapter
- Jim Ryave, HDI Central Florida Local Chapter

*Award sponsored by Robert Half Technology.

HDI 2016 Conference & Expo
The HDI 2016 Conference & Expo will offer a robust list of sessions including five thought provoking keynotes, various networking opportunities and an Expo Hall hosting more than 50 industry leaders and solution providers showcasing their latest technologies, ideas, systems, and methodologies. For more information and to register, visit:

To register for a Media Pass, please email: 

Follow HDI Online
Twitter: @ThinkHDI

About HDI
Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at  HDI is organized by UBM Americas, a part of UBM plc (UBM.L), an Events First marketing and communications services business. For more information, visit  

About Robert Half Technology
With more than 100 locations in North America and Europe, Robert Half Technology is a leading provider of technology professionals for initiatives ranging from web development and multiplatform systems integration to network security and technical support. Robert Half Technology offers online job-search services at

Kimberly Samra

Logo -