News Releases

FUSION 16 Opens Call for Speakers: Proposals Due March 7, 2016
Premier Conference for IT Service Management Professionals Will Take Place November 1-4, 2016 in Las Vegas, NV

COLORADO SPRINGS, Colo., Jan. 20, 2016 /PRNewswire/ -- HDI and itSMF USA, two leaders in the world of IT service management, today opened the Call for Speakers period for their FUSION 16 Conference & Expo. The country's most comprehensive annual event created for the ITSM community, FUSION 16 is seeking speakers who can offer practical ITSM solutions that provide insight into how formal processes and industry tools can align IT goals with business goals to improve operations. FUSION 16 unites 1,600 industry leaders and practitioners and will take place November 1-4, 2016 at the MGM Grand in Las Vegas. For more information and to submit your proposal by March 7, 2016 visit:


The FUSION 16 Program Committee is seeking speakers for the following:

  • One-, two-, and three-day pre-conference workshops: Conducted by today's leading practitioners with real-world experience, these industry-leading courses range from one to three days and cover everything from KCS to problem management to workshops about ITSM maturity (Presentations: October 30-November 1, 2016).
  • One-hour core conference sessions: The eighty learning sessions provide the foundation of the conference and educate attendees on fundamental concepts behind service management and how to apply the concepts to improve the customer's experience with IT (Presentations: November 1-4, 2016).

Learning Tracks for 2016: As systems, technologies, and methodologies continue to evolve and become more complex, FUSION 16 seeks skilled industry thought-leaders with engaging presentations tailored to any of the following core subject areas: DevOps and Agile; The Futurist; The Generalist; Improving Service Management; People, Culture and Value; Security, Risk and Vulnerability; The Specialist; and The Strategist.

"With an emphasis on education and peer-to-peer sharing among practitioners, FUSION 16 creates a unique atmosphere for learning about state-of-the-art ITSM methodologies and technologies," says Michelle Frilow-Steenhoek, HDI's Director of Events and Conferences.

"We're looking for distinguished industry visionaries to join us in Las Vegas to share their unique knowledge and expertise with an enthusiastic audience looking to advance their careers and mature their IT operations," adds Pam Erskine, President of itSMF USA.

To stay up-to-date on the latest from FUSION 16 and to submit your proposal by the March 7, 2016 deadline, visit:

About HDI
Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at  HDI is organized by UBM Americas, a part of UBM plc (UBM.L), an Events First marketing and communications services business. For more information, visit

About itSMF USA
The itSMF USA, a chapter of itSMF International, is the independent professional organization and forum for IT Service Management professionals in the US.  A not-for-profit organization, itSMF is a prominent player in the on-going development of IT Service management professionals and the promotion of IT Service Management (ITSM) best practices, standards and qualifications in the United States.  This network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for you and your organization to connect, learn and grow.  Come be part of the IT service management profession. Learn more at

Kimberly Samra

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